Refund policy
RETURN AND REFUND POLICY
30-Day Return Policy
We have a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be unused, uninstalled, unmodified, and in the same condition in which you received it. The item must include its original packaging, labels, accessories, and components. Proof of purchase is also required.
To request a return, please contact us at iletisim.sygnllc@gmail.com.
If your return is approved, we will provide return instructions, including where to send the item. Items returned without prior authorization may not be accepted.
Vehicle Fitment & Incorrectly Ordered Parts
Customers are responsible for confirming vehicle compatibility before placing an order. Please carefully review the vehicle year, make, model, engine, part number, and fitment information where applicable.
If you are unsure whether a part fits your vehicle, please contact us before placing your order.
Parts incorrectly ordered by the customer may be returned within the applicable return period provided they meet all return conditions and have not been installed, used, modified, damaged, or contaminated.
For returns resulting from an incorrect customer order or fitment selection, return shipping costs are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at iletisim.sygnllc@gmail.com.
Please include your order number and, when applicable, photos of the product, packaging, and shipping damage so we can evaluate the issue.
If the return is due to an error by SayParts or an eligible damaged or defective product, SayParts will cover the applicable return shipping cost.
Non-Returnable Items
Items that have been installed, used, modified, damaged after delivery, contaminated with fluids or chemicals, or otherwise rendered non-resalable are not eligible for return unless the item was defective when received.
Certain electrical and electronic components may not be eligible for return after they have been installed, connected, programmed, coded, or used.
Please contact us before returning any electrical or electronic component.
Exchanges
The fastest way to receive a different product is to return the original eligible item and place a separate order for the replacement after your return has been accepted.
European Union 14-Day Cooling-Off Period
If an order is shipped to the European Union, eligible consumers may have the right to cancel or return qualifying purchases within 14 days in accordance with applicable consumer protection laws.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return results from an error by SayParts or the product qualifies as damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved, please contact us at iletisim.sygnllc@gmail.com.
Questions About Returns
For any questions regarding returns or refunds, contact us at: