Shipping policy

FREE STANDARD SHIPPING ON U.S. ORDERS OVER $50

At SayParts, we are committed to providing reliable shipping for OEM and quality aftermarket parts for European vehicles, including BMW, Mercedes-Benz, Volkswagen, Volvo, Porsche, and Audi.

Please review our shipping terms below.

1. Free Shipping

We offer Free Standard Shipping on eligible domestic U.S. orders totaling $50 or more, calculated after discounts and before applicable taxes.

For orders under $50, available shipping options and rates will be calculated and displayed at checkout.

Certain oversized, overweight, hazardous, or specially handled products may be excluded from free shipping. Any applicable shipping charges will be displayed at checkout when available.

2. Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or U.S. public holidays will normally begin processing on the next business day.

During periods of unusually high order volume or when additional fitment verification is required, processing may take longer. We will contact you if a significant delay affects your order.

3. Estimated Delivery Times

After an order has shipped, Standard Shipping typically takes approximately 3–7 business days.

Expedited shipping options may be available at checkout for eligible products and destinations.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, destination, product availability, or other circumstances outside our reasonable control.

4. Vehicle Fitment & VIN Verification

Correct vehicle fitment is especially important when purchasing automotive parts.

To help verify compatibility, SayParts may contact you by email or customer support chat to request additional vehicle information, including your VIN (Vehicle Identification Number).

Providing your VIN can help us verify part compatibility and reduce the possibility of ordering an incorrect part.

If additional fitment information is required and we are unable to obtain it, processing of your order may be delayed.

Customers remain responsible for reviewing vehicle and product compatibility information before completing their purchase.

5. Shipment Confirmation & Tracking

When tracking is available, you will receive shipment confirmation containing your tracking information after your order has shipped.

Please allow up to approximately 24 hours for carrier tracking information to become active after shipment.

6. Shipping Restrictions

We primarily ship to addresses within the United States.

Some oversized or heavy automotive parts may not be eligible for delivery to P.O. Boxes. A physical delivery address may be required for these products.

Oversized, overweight, hazardous, or specially handled products may be subject to additional shipping charges or excluded from promotional/free shipping.

Available shipping methods and applicable charges will be displayed at checkout when possible.

7. Lost, Damaged, or Incorrect Shipments

Please inspect your order as soon as possible after delivery.

If your package arrives damaged, an item is missing, or you receive an incorrect product, please contact SayParts promptly at iletisim.sygnllc@gmail.com with your order number and details of the issue.

For damaged shipments, please retain the product, original packaging, shipping box, labels, and packing materials. Photos may be requested to assist with the carrier claim or resolution process.

We will review the issue and work with you and the applicable carrier, when necessary, toward an appropriate resolution.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned, delayed, or requires additional shipping because an incorrect or incomplete address was provided, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed after an order has entered processing or shipped.

9. International Shipping

SayParts currently focuses primarily on shipping within the United States.

For international shipping inquiries, please contact us at iletisim.sygnllc@gmail.com before placing your order. Availability, shipping costs, customs duties, taxes, and import requirements may vary by destination.

10. Contact Us

For questions regarding shipping, tracking, fitment verification, or your order, contact:

SayParts
Email: iletisim.sygnllc@gmail.com